Industry-tailored Dynamics CRM solutions

Accurate forecasting and reporting across departments and business entities is a critical business need within the BioTech industry, which is why it is important to ensure you choose the right CRM solution. Our industry-tailored Dynamics CRM solution enables BioTech companies to better manage vendors, distributors, complex sales channels, sales and marketing activities for new and existing products, and improve forecasting and visibility across departments and business entities. MAX’s biotechnology CRM solution also supports customer service activities around product repairs, warranty management and field service.Optimize your CRM system by working with DotWood CRM and Armanino: a Gold Certified Microsoft Dynamics CRM Partner, dedicated to providing innovative BioTech solutions to address industry challenges. Dynamics CRM provides the following biotechnology industry functionality, plus much more:


  • Return Material Authorizations (RMA)
  • Replacement parts
  • Warranty management and tracking
  • Field service and install base support
  • Corrective And Preventative Action (CAPA) / Defect Analysis tools
  • Advanced Quality Management
  • Identifying Non-conformance
  • Product Recall


  • Streamline data handoff between in-house and vendor systems
  • Reduce redundancy
  • Automate operations
  • Eliminate/Consolidate costly systems